FAQ

📥 How do I receive my order?

All our products are digital downloads (PDF e-books).
After completing your purchase, you will instantly receive access to your files on the thank you page.

You will also receive an email with a download link.
If you don’t see it, please check your spam or junk folder.

🧶 Are these physical products?

No. All items sold on CrochetSchool are digital crochet patterns (PDF files).
Nothing will be shipped to your address.

⏱️ When will I get my files?

Immediately after payment.
Your download will be available right away — no waiting.

📧 I didn’t receive my email, what should I do?

First, check your spam/junk folder.

If you still can’t find it, please contact us at:
contact@crochetschool.shop
We’ll resend your files as quickly as possible.

📱 Can I use the patterns on my phone?

Yes! Our PDF patterns are compatible with:

  • Smartphones
  • Tablets
  • Computers

You can also print them if you prefer.

🧵 Are the patterns beginner-friendly?

Yes. Most of our patterns are designed to be easy to follow, even for beginners.
We provide clear instructions to help you every step of the way.

💳 What payment methods do you accept?

We accept secure payments via:

  • Credit/Debit cards
  • PayPal
  • Apple Pay / Google Pay (depending on your device)

🔁 Do you offer refunds?

Due to the digital nature of our products, all sales are final and non-refundable.

However, if you experience any issues with your files, contact us and we’ll be happy to help.

📦 Can I share or resell the patterns?

No. All patterns are for personal use only.
Sharing, reselling, or redistributing the files is not allowed.

📩 How can I contact you?

You can reach us anytime at:
contact@crochetschool.shop

We usually respond within 24 hours (Monday to Saturday).

💡 Still have questions?

We’re here to help!
Feel free to email us anytime and we’ll assist you as quickly as possible.